Shipping & Returns

Shipping Policy

We offer various shipping options to meet your needs. We utilize drop ship to fulfill orders. The pricing on shipping will differ based on location, speed of deliver and peak/off peak deliver periods (ie. Christmas or other holidays).

For Domestic orders in US, please allow 4-6 business days for delivery based on ground delivery. International orders will vary in delivery time based on location.

Our fulfillment partner utilizes over 60+ shipping partners around the world including but not limited DHL, FedEx and UPS.

Some items may include “free shipping” otherwise you will be asked to select a shipping method at checkout.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to determine these for you. These fees vary depending on the destination country.

Shipping addresses for China, Japan, and South Korea must be in the local language due to shipping partner requirements. Some fields allow a limited number of Latin characters

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once your order has been placed. Please contact us at Support@nubiadesigns.com for delivery issues. We do not ship to P.O. boxes.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Packaging
We use a variety of packaging methods depending on the product type and destination country. Here's a breakdown of our packaging methods for different product categories:

Posters: Standard Packaging. Poster are rolled and placed in packaging.
- Posters up to A4 size are shipped flat (up to 100 posters per package)
- Posters larger than A4 are shipped in triangular tubes (up to 5 posters per tube)
Merchandise Apparel/Tote bags: Small Items are shipped in a recycled and recyclable plastic or kraft paper bag (material may vary) without tissue paper to minimize waste.
Large Items are shipped in cardboard boxes and may be wrapped in tissue paper or bags for protection
Frames and Framed Posters: The frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness and for multi-item orders (max 2 frames in one package). Posters are packaged separately to the frames in an inner paperboard folder (up to 10 posters per folder). Plexiglass used in frames may have a protective film on both sides, often with a blue hue. This film can be mistaken for scratches, bubbles, or a colored cast.
Canvas, Acrylic, Wood and Metal: These items are packaged in boxes with strong edges for protection. Bubble wrap or craft paper is used for additional protection. Acrylic prints have a protective film on the front, which can vary in color (milky, green, or blue). This film might be mistaken for damage, but it's meant to protect the print

Return & Exchange Policy

Returns, Refunds, and Exchanges

We do not support returns, refunds or exchanges or provide a return address because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order unless it is defective or damaged.

Defective or Damaged

If customer receives defective or damaged orders that were not caused by customer upon delivery than we will investigate the damage and once verified cover cost of a new order if customer notifies us within 30 days of delivery. This only includes:

Damage to the delivered products by courier
Errors in the number or quantity of the delivered product

Lost Orders
For packages lost in transit, please get in touch with us at Support@nubiadesigns.com within 30 days from the estimated delivery date. We'll investigate the issue and determine a solution.

Before contacting us about a lost order, please confirm the following:

The shipping address provided is correct and complete.
You have contacted their local post office or the shipping carrier to attempt to locate the order.
The order is not marked as delivered by the shipping carrier.
Several working days have passed since the estimated delivery date (remember, the lost order claim must be submitted within 15 days of this date).
There are no recent updates from the shipping carrier in the tracking link.

Return-to-Sender

Wrong Address: If customer provides an address considered insufficient by the courier, the shipment will be returned and disposed.

Rejected by Customer: If customer rejects the shipment during the delivery, the shipment will be returned and disposed.

Unclaimed: If customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender and disposed.

Email Support@nubiadesigns.com regarding your issue. We will investigate and determine a solution within 48 hours.